Return Policy and Warranty/Repair Information
Refunds and Returns Policy
At Renferno’s Studio & Boutique, we value our customers and strive to provide the highest level of satisfaction with our products. We understand that sometimes situations may arise where a refund, return, warranty, or repair is necessary. Please review our detailed policy below:
To be eligible for a refund, return, warranty, or free repair, the item must be purchased directly from Renferno’s Studio & Boutique.
The item must be in its original condition, unused, and in its original packaging.
Proof of purchase, such as a receipt or order confirmation, is required for all refund, return, warranty, or repair requests.
Refund and Return Period:
You may request a refund or return within 30 days from the date of purchase.
After 30 days, we may consider refunds or returns on a case-by-case basis, subject to our discretion.
Once your refund request is approved, we will initiate a refund to your original payment method.
The refunded amount will typically be credited within a reasonable timeframe, depending on your financial institution’s policies.
To initiate a return, please contact our customer service team within the specified refund and return period.
Our team will provide you with instructions on how to proceed with the return, including the return address.
You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Inspection and Approval:
All returned items will undergo a thorough inspection to ensure they meet the eligibility criteria mentioned above.
If the returned item is found to be in satisfactory condition, we will proceed with the refund or exchange process.
If the item fails to meet the eligibility criteria, we may deny the refund or return request.
Warranty on Craftsmanship:
We stand behind the quality and craftsmanship of our products. If you experience any issues related to craftsmanship, please contact us.
Our products are covered by a warranty that guarantees they will be free from defects in materials and workmanship under normal use.
The warranty period varies depending on the product and will be specified at the time of purchase.
We offer free repairs on items for the lifetime of the piece.
If your item requires repair due to a manufacturing defect or craftsmanship issue, please contact us.
Our team will assess the repair needs and guide you through the process of returning the item for repair.
Non-Refundable and Non-Returnable Items:
Certain items are non-refundable and non-returnable, including gift cards, downloadable products, and final sale items.
Health and hygiene-sensitive products, such as earrings, are also non-refundable and non-returnable for safety reasons.
Please note that this policy is applicable to purchases made directly from Renferno’s Studio & Boutique. If you purchased our products through a third-party retailer, please refer to their respective refund and return policies.
We reserve the right to amend or modify this policy at any time without prior notice. It is recommended to review this policy periodically to stay informed of any updates.
If you have any questions or require further assistance regarding refunds, returns, warranty, or repairs, please don’t hesitate to reach out to our dedicated customer service team. We are here to ensure your satisfaction and provide prompt assistance with any inquiries you may have.
Create heirloom-worthy treasures with our expert assistance
All Ethically Sourced Materials
At Renferno’s Studio & Boutique, we have a deep appreciation for the beauty and significance of discarded items and heirlooms. We believe that these objects carry stories, memories, and sentimental value that should be cherished and celebrated. That’s why we offer a range of custom services aimed at bringing new life to these precious pieces.
Our skilled artisans specialize in transforming discarded items into unique works of art. Whether it’s a beloved heirloom, a vintage piece of silverware, or a forgotten treasure, we have the expertise to reimagine and repurpose these items into stunning, one-of-a-kind creations. We understand the sentimental attachment that comes with heirlooms, and our team handles each piece with utmost care, ensuring that its history and essence are honored in the final design.
Our custom services go beyond mere restoration. We collaborate closely with our clients to understand their vision, preferences, and the stories behind their cherished items. From there, our artisans use their creativity and craftsmanship to breathe new life into these objects, creating wearable art pieces that can be passed down through generations.
If you have a specific design in mind, we offer custom design services to bring your vision to reality. Our team will work closely with you, providing guidance and expertise to ensure that the final result exceeds your expectations. Whether it’s incorporating gemstones, adding personalized engravings, or combining multiple heirloom pieces into a single masterpiece, our custom services allow you to create a truly unique and meaningful piece of jewelry.
We also offer restoration and repair services to revitalize worn or damaged heirlooms. Our skilled artisans employ meticulous techniques to restore these treasures to their former glory, preserving their history and ensuring their longevity for years to come.
At Renferno’s Studio & Boutique, we take pride in our ability to transform discarded items and heirlooms into cherished pieces of art. We recognize the value and significance of these objects and are dedicated to creating designs that capture their essence. Our custom services provide a pathway for you to honor your family’s heritage, infuse personal stories, and create new memories through jewelry that is as unique as you are.
If you have a cherished heirloom or a discarded item that you wish to give new life, we invite you to explore our custom services. Contact us today to embark on a journey of transforming your treasured pieces into remarkable, personalized works of art. Let us help you celebrate your history, create new traditions, and carry forward the legacy of your family’s treasures.
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